(PPOS) HIGH SCHOOL ADVISOR
Colorado Locations (learn more)
We pride ourselves on maintaining the highest level of integrity. We have the same high expectations for our employees as we do for the students who are in our programs. These are just a few of the values that make K¹² a great place to work.
The High School Advisor is the key coordinator and drives the activities of the student and family support team. K12 is creating a high touch approach to educational support and expect this staff to have superior customer service skills and a commitment and desire to provide the best experience possible for their students and families.
o Serves as a single point of contact for all non-instructional issues after the completion of the placement.
o Sends Total View (TV) messages to students once assigned
o Assists in planning and moderating all school assembly: Welcome and Getting Started in Online Learning
o Contacts late starting or missing students by phone and works to quickly on-board them
o Moderates homeroom/advisory activities and create required collateral (PPTs, handouts, etc.)
o Serves as a liaison between the student and other academic teachers and administration.
o Plans Details of and delivers all 8th Grade Orientation sessions
o Monitors participation in 8th grade Online learning course.
o Completes "winback" calls for students who wish to withdraw.
o Examines academic progress and activity of students on their caseload on a daily and weekly basis.
o Daily/Weekly contact of students by phone who are showing signs of failure or struggling, based on grade to date, missed log ins, activity in a course and number of missing assignments to assist student in creating a personal action plan.
o Arranges and moderates advisor/parent/student/teacher conferences as needed to address performance concerns.
o Sends out daily and weekly TV blasts of important school-level reminders
o Answers all phone calls from students, staff and parents
o Attends staff meetings
o Attends local Professional Development Events (Remove everything else on these days)
o Follows up on unsuccessful attempts by teachers to contact students
o Oversees the entire on-boarding process for students assigned to them
o Coordinates with k12 for the delivery of monthly online parent training events
o Early identification of students who are at-risk of withdrawal.
o Phone calls to students who fail to respond to TV messages within five days.
o Students receive welcome phone call from a single-point of contact from the school welcoming them to the school, ensuring they have received equipment, know how to log in, have received the school calendar and start-up schedule.
o Students who failed to log in on the previous day are contacted by phone – On-boarding Period
o Students failing course work are contacted by phone - Post On-boarding phase
o Contacts every student on their caseload by phone for a monthly conference call - these need to be scheduled
o Facilitates the first unit of the Finding Your Path Course
o Plans and organizes on-line orientation session schedule and logistics
o Attends online orientation events
o Assists in the development and updating of school policies and procedures via the student and parent handbooks
o Creates and delivers absence notices to students and parents for days of no log in. Creates and delivers weekly missing attendance notices to parents whose students have attendance that has not been entered.
o Meets with other advisors at weekly online conference calls for advisors and/or all-staff
o Participates in school and k12 provided professional development opportunities
o Assists with planning and implementing standardized testing.
Requirements Grade 9-12 Requirements
• 3+ years experience in education
• Bachelor’s degree
• Appropriate state certification (if required)
• Proficient in MS Excel, Word, and Outlook
• Experience in a customer service environment
• Strong written/verbal communication skills
• Flexible schedule
• Experience coordinating academically-oriented clubs and extracurricular activities
• Ability to travel at least once per month within and between assigned geographic areas to support students, attend regularly scheduled meetings, and participate in school activities, open houses and orientations.
The ideal candidates will also have:
• Experience working with the proposed age group
• Experience supporting adults and children in the use of technology
• An ability to learn new technology tools quickly (e.g., database and web-based tools)
An ability to support and guide adults as well as students
K12 is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.