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K12 Inc

Statewide , Indiana (map)

Job Details

  • Job ID: 2872737
  • Application Deadline: Posted until Filled
  • Posted: December 5, 2017
  • Starting Date: Immediately

Job Description

K12 is a dynamic company on a mission to provide the most compelling, comprehensive, and effective K-12 education available. Our employees are a critical part of an organization that is providing powerful, new options for the way children can be educated. They have a passion for education and a drive to make a difference. We pride ourselves on maintaining the highest level of integrity. We have the same high expectations for our employees as we do for the students who are in our programs. These are just a few of the values that make K12 a great place to work.

The Advisor is the key coordinator and drives the activities of the student and family support team. INDLS is creating a high touch approach to educational support and expect this staff to have superior customer service skills and a commitment and desire to provide the best experience possible for their students and families.


Serve as a single point of contact for all non-instructional issues after the completion of the placement.
Send Total View (TV) messages to students once assigned
Assist in planning and moderating all school assembly: Welcome and Getting Started in Online Learning
Contact late starting or missing students by phone and work to quickly on-board them
Moderate homeroom/advisory activities and create required collateral (PPTs, handouts, etc.)
Serve as a liaison between the student and other academic teachers and administration.
Plan Details of and deliver Orientation sessions
Monitor participation Online learning course.
Complete "winback" calls for students who wish to withdraw.
Examine academic progress and activity of students on their caseload on a daily and weekly basis.
Daily/Weekly contact of students by phone who are showing signs of failure or struggling, based on grade to date, missed log ins, activity in a course and number of missing assignments to assist student in creating a personal action plan.
Arrange and moderate advisor/parent/student/teacher conferences as needed to address performance concerns.
Send out daily and weekly TV blasts of important school-level reminders
Answer all phone calls from students, staff and parents
Attend staff meetings
Attend local Professional Development Events (Remove everything else on these days)
Follow up on unsuccessful attempts by teachers to contact students
Oversee the entire on-boarding process for students assigned to them
Coordinate with k12 for the delivery of monthly online parent training events
Early identification of students who are at-risk of withdrawal.
Phone calls to students who fail to respond to TV messages within five days.
Students receive welcome phone call from a single-point of contact from the school welcoming them to the school, ensuring they have received equipment, know how to log in, have received the school calendar and start-up schedule.
Students who failed to log in on the previous day are contacted by phone – On-boarding Period
Students failing course work are contacted by phone - Post On-boarding phase
Contact every student on their caseload by phone for a monthly conference call - these need to be scheduled
Facilitate the first unit of the Finding Your Path Course
Plan and organize on-line orientation session schedule and logistics
Attend online orientation events
Assist in the development and updating of school policies and procedures via the student and parent handbooks
Create and deliver absence notices to students and parents for days of no log in. Create and deliver weekly missing attendance notices to parents whose students have attendance that has not been entered.
Meet with other advisors at weekly online conference calls for advisors and/or all-staff
Participate in school and k12 provided professional development opportunities
Assist with planning and implementing standardized testing

Behind the Scenes
A Day in the Life

Are you driven by excellence to deliver instruction, support and guidance, manage the learning process, and focus on students’ individual needs? If selected, you will participate in a comprehensive new teacher training program for three weeks before the start of school. It is an opportunity to meet colleagues and learn the responsibilities required for delivering curriculum in an online environment. During this training you will also learn how to monitor student progress through K12’s learning management system, and to be a partner actively working with students and parents to advance each child’s learning.
  • Position Type: Full-time
  • Positions Available: 1
  • Job Categories: Online > Online
    Student Services > School/Guidance Counselor
  • Equal Opportunity Employer

    K12 Inc is committed to maintaining a work and learning environment free from discrimination on the basis of race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, we prohibit retaliation against individuals who oppose such discrimination and harassment or who participate in an equal opportunity investigation.

    Job Requirements


      3+ years experience in education
      Bachelor’s degree
      Appropriate state certification (if required)
      Proficient in MS Excel, Word, and Outlook
      Experience in a customer service environment
      Strong written/verbal communication skills
      Flexible schedule
      Experience coordinating academically-oriented clubs and extracurricular activities
      Ability to travel at least once per month within and between assigned geographic areas to support students, attend regularly scheduled meetings, and participate in school activities, open houses and orientations.


      Experience working with the proposed age group
      Experience supporting adults and children in the use of technology
      An ability to learn new technology tools quickly (e.g., database and web-based tools)
      An ability to support and guide adults as well as students

      WHO ARE WE?

      About Us
      K12 Produces Results
      Kudos and Honors

      K12 is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

      Please view Equal Employment Opportunity Posters provided by OFCCP here.

    • At least 3 years of relevant experience preferred
    • Bachelor degree preferred
    • Citizenship, residency or work VISA in United States required

    Contact Information

    • Collen McGurgan
    • 2300 Corporate Park Drive
    • Herndon, Virginia 20171

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